Making customers happy is a simple process. Merely give them the best product available; be on time and do not leave them anything to clean up. That is pretty much it. The rest is mumbo jumbo as far as we are concerned.
Charlie
Bathtub refinishing is a tough business. Having been in the business myself for 23 years gives you quite a perspective. I just did the stats on how many jobs we do versus how many complaints we get. It works out to 1 complaint for every 250 jobs that we did. I think that is one quarter of 1 percent. I would put our business up against anybody out there. Anybody period. That means 4 complaints per 1000 bathtubs done. Call me crazy but I think that is pretty damn good.
Starting with Charlie and Jennifer in Canada who are so pleasant and happy. Then coming to PA, where Robert and Heather Dorr refinished my tub. They are AWESOME people, all of them. My tub looks like new. So white, soft and clean. Needless to say I’m very pleased with it and very happy to have met these people. Thanks again. Mrs. Betty Wheeler
If you need your tub, shower, countertop, sink or floors refinished give us a call 1-800-463-1879. Or if you have any questions we would be happy to help.
Your bathtub painter just left. We simply wish to let you know that we really enjoyed him and his work. This guy was polite, funny and very professional. I would recommend him to anyone anytime.
P.S Thanks Willie.
Our customers are so happy today and we are really busy.
We have great deals on right now, $100.00 off bathtub refinishing. Call us at 1-800-463-1879. The sun is shining and its a beautiful day out. We want you to call us and you want us to refinishing your bathroom.
Today has been steady and were starting off to a great week!
Today isnt too busy, but we are getting alot done around the office to catch up. Jenn hasn’t been here all week so we all have some comments and news to tell each other. Charlie is outside working on the house and Jenn and I are answering the phones and working hard.
In 1971, nestled in the hard working town of Indianapolis Indiana, Eastern Refinishing Inc. was founded. In the early years, while our company was developing, the bathtub refinishing, reglazing, resurfacing industry was in its infancy.
Back then, there were no official training schools to learn our trade and there were no official vendors or suppliers who were developing products for our industry; as such, the need for Eastern Refinishing to develop its own techniques was necessary.
Throughout the 1980′s the bathtub refinishing was primarily considered a “do it yourself” industry. Most applicators were regular household painters or handymen trying to satisfy their clients’ needs. That is, the need to refinish a fixture quickly, rather than replacing it. In fact, compared to the technology implemented today, bathtub refinishing in the 1980′s used crude and primitive products and techniques. Most refinishers simply used an epoxy coating available at industrial paint stores, others used automotive or marine coatings.
The end result was inconsistent quality and rampant repairs. In almost all cases, the coatings used would yellow, stain, discolor and lose their gloss. There was no specialized HVLP spraying equipment for our industry, so most jobs were applied by brush or roller and looked “unprofessional”. However as a pioneer in bathtub refinishing, Eastern Refinishing continued to search for and develop alternate means and products to improve the refinishing process. In fact, I can honestly say we have tried literally hundreds of products over the years. One advantage that Eastern Refinishing offers is that we test all our products “in house”, an industry first, thru the use of our Quality Control dept. which is managed by Levi Weppler. As such, you can be assured that we always use proven materials and techniques.
However, our work is not done, as Eastern Refinishing continues to strive to meet the demands and challenges of the 21st century. All Eastern Refinishing employees and technicians undergo a rigorous training program and schooling in the skill of professional refinishing. In addition to using skillfully trained personnel, we also implement the highest quality refinishing coatings and products. To achieve this, Eastern Refinishing has worked with the industry’s leading manufacturer, Hawk Research Labs, Wood Dale, Illinois to develop a complete proprietary line of professional refinishing products. Utilizing our proprietary Acrylic urethane Coating System, Eastern Refinishing has taken longevity to new levels by being able to offer 5 year warranties on all our tubs. In fact, you can expect extended refinishing life span of between 10-12 years with proper care.
Hi Charlie. I wanted to let you know that we are so HAPPY with the work Rudy did on our bathtub refinishing. I expected it to look better but it looks like we got a whole new tub!! Amazing! I wish we would have found your company a year ago when we bought our home. We plan to have Rudy refinish our other tub & the sinks in all our bathrooms now that we know how good his work is. Also I will definitely recommend him & Eastern Refinishing to everyone I know. The professional results & Rudy’s great customer service made this home improvement a positive experience for us. Thank you”!!
Nelia
